RO
SR ISO 10002:2005
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
Acest standard furnizeaza îndrumari pentru proiectarea si implementarea unui proces eficace si eficient de tratare a reclamatiilor pentru toate tipurile de activitati comerciale si necomerciale, inclusiv cele referitoare la comertul electronic. De acest standard pot beneficia organizatia si clientii sai, reclamantii si alte parti interesate.
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Status :
Withdrawn
Approval date : 9/12/2005
Publish date : 9/14/2005
Withdrawal date : 8/31/2018
Number of pages : 32
ICS : 03.120.10 Quality management and quality assurance
Technical Committee : 56 - Quality management and quality assurance
- Normative reference SR EN ISO 9000:2001
- Replaced by SR ISO 10002:2015
- Replaced by SR ISO 10002:2019