RO
SR EN 13850:2013
Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services. The standardised QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardised measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC and its amendments. It is not the purpose of this standard to measure the postal operators’ overall performance in a way that provides direct comparison of postal service providers. This European Standard relates to the measurement of the SPPM services given to household and bus
Status :
Withdrawn
Approval date : 5/31/2013
Withdrawal date : 7/31/2020
Number of pages : 126
ICS : 03.240 Postal services
Technical Committee : 373 - Services
- Replaces SR EN 13850+A1:2007
- Normative reference SR ISO 10007:2005
- Normative reference SR ISO 10005:2007
- Normative reference SR EN ISO 9004:2010
- Normative reference SR ISO 3534-1:2009
- Normative reference SR EN ISO 9001:2008
- Normative reference SR ISO 3534-2:2009
- Normative reference SR EN ISO 19011:2011
- Replaced by SR EN 13850:2020